| Item # |
Lecture Title |
Purchase Lectures* |
|
736-00 |
Full set of 40 Audio Tapes ($199) or 45 CDs ($299) |
 |
|
736-99 |
Full Set of Audio Recordings on CD ROM in mp3 Format ($99) - Formatted for any computer or any mp3 compatible player |
|
|
736-98 |
Full set of the 6 Videos on DVD of the 6 Keynote Sessions for only $199! |
 |
| Monday, October 27th 2003 |
|
| 736-01 |
Opening Keynote Address with Anne M. Mulcahy Also available on video DVD for $39 |
|
|
736-02 |
SS - Advantages of Vendor Reduction in Your Post Sales Business with Richard Rae, Lee Sanford |
|
|
736-03 |
HCM - Next-Generation Performance System: Case Study with Keith Miles |
|
|
736-04 |
SD - Field Service Automation: An Implementation Case Study with Robb Eklund |
n/a |
|
736-05 |
L - A Survival Guide to Start Up Customer Service with Rusty Walther |
|
|
736-06 |
HT - Delivering Extraordinary Customer Experiences with CRM with CRM with Eric Hennings |
|
|
736-07 |
HT - The Best Practices of Service Marketing and Sales with Al Hahn |
|
|
736-08 |
SMS—Measuring Service Effectiveness with Frederick Van Bennekom with Frederick Van Bennekom |
|
|
736-09 |
SMS - 21st Century Customer Perceptions of Service Quality with Walter Gasparovic, Floyd S. Myers |
|
| 736-10 |
SS - Enterprise Support—How to Do More with Less with Punita Pandey, Dave Hare, Walt Brown |
|
| Tuesday, October 28th |
Purchase Lectures* |
|
736-11 |
Keynote Address—Managing in Tough Times with R. Gary Bridge Also available on video DVD for $39 |
|
|
736-12 |
SMS - Marketing and Selling Business Value: Where Should You Focus Now? With David C. Munn |
|
|
736-13 |
SMS - Service Contracts: Advantages and Disadvantages with Stephen P. Gardner |
|
|
736-14 |
HCM—The ABC of Eliminating Stress from Your Life with Cole Baker with Cole Baker |
|
|
736-15 |
SD - Expert Panel: Managing the Transition from Break-Fix to Professional Services **2 Tapes, $20 or 2 CDs, $24 |
|
|
736-16 |
HT - Health Care Panel: The Biomedical-IT Dyad—How Does It Work, Where is It Going? **2 Tapes, $20 or 2 CDs, $24 |
|
|
736-17 |
L - The Myth of Financial Inventory Forecasts in Service Parts Management with Carl Cameron |
|
|
736-18 |
HCM - Warning! Technology May Not Be Good for Your Corporate Health with Stanley H. Bigelow, Cary Chapman |
n/a |
|
736-19 |
SS - Maximizing Parts Utilization with Thomas St. John |
|
|
736-20 |
Keynote Panel Presentation—Learning What Makes a Successful Leader Also available on video DVD for $39 |
|
|
736-21 |
SD - The OR Factor: What CRM, PRM and ERM Software Can’t Provide with R. James Steffen |
|
|
736-22 |
SMS - Business Development Skills for the Technical Field Force with Mark W. Hordes |
|
|
736-23 |
SS - Managing your Support Services—Product Labs with Keith P. Evans |
|
|
736-24 |
L - Bank on It! How Extending Your Enterprise Saves You Money with Kristi Urich |
|
|
736-25 |
HT - Data Revitalization for Services Businesses with Joseph DeSiena |
|
| Wednesday, October 29th |
Purchase Lectures* |
|
736-26 |
AFSMI Awards Ceremony with John Schoenewald Also available on video DVD for $39 |
|
|
736-27 |
Keynote Address—Infrastructure Support in a Real-Time World with Ron Silliman Also available on video DVD for $39 |
|
|
736-28 |
SD - Winning with Service Parts with Joseph D. Patton, Jr. |
|
|
736-29 |
SD - Crafting SLAs That Work with Jim Leake |
|
|
736-30 |
SS - The Benefits of Outsourcing Equipment Service with Michael Brinkman |
|
|
736-31 |
Keynote Address—Managing Risk in the New Age of Security by Bob Bragdon Also available on video DVD for $39 |
|
|
736-32 |
n/a |
|
|
736-33 |
SS - Why Out Source Service Sales? With Michael Silton |
|
|
736-34 |
SMS - The IT Services Industry: Market Trends and Future Directions with Juergen Rottler |
|
|
736-35 |
HCM - Building Bridges of Communication Across Cultures in the USA and Globally with Nara Venditti |
|
|
736-36 |
HT - Security Panel—Security for a Global Community, Post 9/11 with Bob Bragdon (Moderator) and Panel |
|
|
736-37 |
n/a |
|
|
736-38 |
HCM - Creating a Team that Truly Leads with Cleve W. Stevens |
|
|
736-39 |
SMS - All Customers are Special—Some are More Special: Segment Your Installed Base with Doug Olson |
|
|
736-40 |
L - Managing vs. Leading: Two Dramatically Different Skill Sets, Often Practiced Simultaneously with Jack Huffman |
|
|
736-41 |
Trading Partner—A Critical Element in Our Future Successes with Robert Tradnor, Steven Mueller with Robert Tradnor, Steven Mueller |
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