itSMF FUSION 09
Uniting the World of Service Management
September 20-23, 2009 in Dallas, Texas
www.itsmfusion.com


               Thank you for purchasing the 2009 ANMA convention mp3 audio files of the education sessions. The mp3 files will be
               mailed to you on a CD within two weeks of your order date. To receive the mp3 files via email, please contact David
               Lee Joy, CEO of All Star Media via email: david@allstartapes.com.

Item # Lecture Title Purchase Lectures*
1319-99 Set of Audio Recordings on CD Rom in mp3 Format ($299)
**audio files can be listened to in any iPod, mp3 player, or computer**
Add CD to Cart
1319-98 Ten Pack Special of Audio mp3s - Buy 5 get 5 FREE ($100)
**audio files can be listened to in any mp3 player, computer
Add CD to Cart


Keynote / General Sessions
1319-K1 Opening Keynote with Dr. Jackie Freiberg Add mp3 to Cart
1319-K2 General Session: Executive Panel—Striving and Thriving Using ITSM to Run IT as a Business with David Coyle, Gartner Add mp3 to Cart
1319-K3 General Session: From Gloom and Doom to Bloom! The Power of Being Positively Contagious with Kirk Weisler Add mp3 to Cart
1319-K4 Closing General Session: Moving Forward as Heroes of IT with Glenn O’Donnell, Forrester Research Add mp3 to Cart



Monday, September 21st, 2009
           10:00AM - 11:00AM
1319-01 Track 1: Are Your People Ready for Change? Add mp3 to Cart
1319-02

Track 2: Maturity Assessments, Friend or Foe

Add mp3 to Cart
1319-03

Track 3: The Mighty OLA

Add mp3 to Cart
1319-04

Track 4: Defining an IT Service—The Root Cause of All IT Issues

Add mp3 to Cart
1319-05

Track 5: From Rags to KPI Reporting

Add mp3 to Cart
1319-06

Track 6: ITSM + PMO = NOW

Add mp3 to Cart
           11:15AM 12:15PM
1319-07 Track 8: Enabling Effective Asset Management—Requisition to Receiving Automation Add mp3 to Cart
1319-08

Track 8: Managing the Cloud in the New Economy

Add mp3 to Cart
1319-09

Track 8: Identifying the Root Cause & Quick Problem Resolution: An End-to-end App Performance Case Study

Add mp3 to Cart
1319-10

Track 8: Sponsorship Panel: The Right Stuff: Measuring IT Performance using Business-Relevant Metrics

Add mp3 to Cart
1319-11

Track 8: Accelerated ISO/IEC 20000 Adoption Case Study

Add mp3 to Cart
1319-12

Track 8: Real Business Benefits, Real Easy: Successful ITSM Implementations at 7-11 & Core Media Technologies

Add mp3 to Cart
           2:15PM 3:15PM
1319-13

Track 1: ITIL—Useful for Small Companies?

Add mp3 to Cart
1319-14

Track 3: Service Desk State of the Future Report

Add mp3 to Cart
1319-15

Track 4: Demystifying Service Catalog

Add mp3 to Cart
1319-16

Track 5: ITIL Implementation: Qualitative Keys to Success

Add mp3 to Cart
1319-17

Track 6: Achieving Global ISO 20000 Certification in 12 Months

Add mp3 to Cart
1319-18

Track 7: Rethinking Key Performance Indicators (KPIs) During an Economic Downturn

Add mp3 to Cart



Tuesday, September 22nd, 2009
           10:00AM 11:00AM
1319-19

Track 1: IT Strategy—The Key to Winning Executive SupporT

Add mp3 to Cart
1319-20

Track 2: ITIL IT Service Management Transformation Journey: It’s Worth the Journey

Add mp3 to Cart
1319-21

Track 3: Optimizing ITIL Problem Management

Add mp3 to Cart
1319-22

Track 4: Enterprise Governance in a Virtual World

Add mp3 to Cart
1319-23

Track 5: ITIL v3 and Virtualization

Add mp3 to Cart
1319-24

Track 6: Teaming CobiT and ITIL for Improved Value and Service

Add mp3 to Cart
           11:15AM 12:15PM
1319-25

Track 1: People & Process First, then Tools!

Add mp3 to Cart
1319-26

Track 2: The Need for Trust: Building a Trustworthy IT

Add mp3 to Cart
1319-27

Track 3: Implementing Change Management in a Regulated Environment: A Case Study

Add mp3 to Cart
1319-28

Track 4: Guided Tour Through a Service Level Agreement

Add mp3 to Cart
1319-29

Track 5: Use OLAs to Drive Down Costs and Foster Continual Process Improvement

Add mp3 to Cart
1319-30

Track 6: From SaaS to SAS—How a Service Provider is Leveraging CobiT and ITIL for Audit Requirements

Add mp3 to Cart
           2:00PM 3:00PM
1319-31

Track 1: Organizational Change—All Aboard and Rowing

Add mp3 to Cart
1319-32

Track 2: Knowledge Management Fusion: Uniting CMDBs, CMS and SKMS

Add mp3 to Cart
1319-33

Track 3: IT Change Management—Without the Nasty Surprises

Add mp3 to Cart
1319-34

Track 4: Release & Deployment Management: What the Books Didn’t Tell You

Add mp3 to Cart
1319-35

Track 5: How “Normal” Is Your IT Data

Add mp3 to Cart
1319-36

Track 6: Frameworks: Driving ITSM Beyond Operations

Add mp3 to Cart
           3:15PM 4:15PM
1319-37

Track 4: Cloud Service Management—What’s the Forecast? 

Add mp3 to Cart
1319-38

Track 8: IT Service Management: Lessons Learned from the Field

Add mp3 to Cart
1319-39

Track 8: The Power of ITIL: Driving Consistent Global Service Delivery for a Leading IT Outsourcer

Add mp3 to Cart
1319-40

Track 8: Delivering Customer Value from Outsourcing Your Enterprise IT Services—Applying ITIL

Add mp3 to Cart
1319-41

Track 8: Speed Kills—Ensuring the Journey Isn’t Just a Trip in the Passing Lane

Add mp3 to Cart
1319-42

Track 8: Extreme Management: Implementing ITIL at Oracle IT & 1,000 Customers

Add mp3 to Cart
           4:30PM 5:30PM
1319-43

Track 2: CSI—Just Click Your Heels and Sprinkle Pixy Dust….Right?

Add mp3 to Cart
1319-44

Track 3: Bridging the Gap Between Incident and Problem Management

Add mp3 to Cart
1319-45

Track 4: Aligning IT with Real Business Drivers

Add mp3 to Cart
1319-46

Track 5: Top Process Improvement Lessons Learned at Largest Internet Companies

Add mp3 to Cart
1319-47

Track 6: Achieving ETE Integration/Transparency in a Large Scale Multi-Supplier Environment

Add mp3 to Cart
1319-48

Track 7: How to Develop an IT Service Agreement

Add mp3 to Cart



Wednesday, September 23rd, 2009
           8:45AM - 9:45AM
1319-49

Track 1: Planning Business Manager and Customer ITIL Induction

Add mp3 to Cart
1319-50

Track 3: Transitioning to a Knowledge-Powered Service Desk

Add mp3 to Cart
1319-51

Track 4: The Journey to Service Catalog: You CAN Get There From Here

Add mp3 to Cart
1319-52

Track 5: How to Measure the Value and Risk Elements that are Important to the Business

Add mp3 to Cart
1319-53

Track 6: Implementing ITIL v3 to Obtain ISO/IEC 27001

Add mp3 to Cart
1319-54

Track 7: How Did P&G’s Operations Project Save $5 Million and its Continual Evolution

Add mp3 to Cart
           10:00AM - 11:00AM
1319-55

Track 1: Knowledge is Power—Supplanting Unconscious Incompetence

Add mp3 to Cart
1319-56

Track 2: Roadmapping Service Management Success

Add mp3 to Cart
1319-57

Track 3: Delivering on Your Service Management Strategy OR “What Have you Done for Me Lately?”

Add mp3 to Cart
1319-58

Track 4: Lessons Learned from a Service Catalog Implementation

Add mp3 to Cart
1319-59

Track 5: Does IT Measure Anything Useful?

Add mp3 to Cart
1319-60

Track 6: Sustainable Certification

Add mp3 to Cart
           11:15AM - 12:15PM
1319-61

Track 1: Managing Change and Diversity

Add mp3 to Cart
1319-62

Track 2: Tools are the Icing on the Cake

Add mp3 to Cart
1319-63

Track 4: ITIL You Can Do It—Simple Tools Can Help

Add mp3 to Cart
1319-64

Track 5: Aligning Service Catalog with Service Performance Reporting

Add mp3 to Cart
1319-65

Track 6: It Doesn’t Take a Howitzer to Kill a Housefly

Add mp3 to Cart
1319-66

Track 7: Lessons Learned Implementing ITIL in a Children’s Health Care System

Add mp3 to Cart


Single lecture pricing is as follows: **Except where noted
  MP3: $20.00
Streaming Audio: $9.99 *Not yet available for this conference
 
Printable fax order form
Listen to sample RealAudio file

Download Player
*The download option for this conference is not yet available. View a sample download page.