ItSMF FUSION 10
September 19-22, 2010 in Louisville, Kentucky
www.itsmfusion.com


Thank you for purchasing the CD or mp3 audio files of the education sessions. The mp3 files will be mailed to you on a CD within two weeks of your order date. To receive the mp3 files via email, please contact David Lee Joy, CEO of All Star Media via email: david@allstartapes.com.

Item # Lecture Title Purchase Lectures*
1424-99 Full Set of Conference mp3 Files ($299 online plus $5 shipping)
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1319-99 itSFM Fusion 09 Dallas Full Conference mp3 Files ($99 plus $5 shipping)
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1424-98 10 Pack Special: Buy 5 get 5 Free ($99 plus $5 shipping)
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Sunday, August 29th 2004
1424-K1 Specialty Pharmacy: A Growing Business Add mp3 to Cart
1424-K2 Pharmacy Customer Satisfaction: A Key to Business Success Add mp3 to Cart
1424-K3 Update on Medicare Prescription Drug Benefit Programs: Part D and Medicare Advantage Add mp3 to Cart



CONCURRENT TRACK SESSIONS

Monday, September 20th, 2010
10:00AM 11:00AM
1424-01 Track 1: Making Sense of ITIL: The Good, the Bad and the Ugly                                                             Add mp3 to Cart
1424-02

Track 2: Finding the Value in IT Service Management

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1424-03

Track 3: Rock n’ Roles, Responsibilities and Resources

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1424-04

Track 4: The Road to Managed Service Delivery

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1424-05

Track 5: Transforming Resources: A Continuous Learning Approach

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1424-06

Track 6: Frameworks, Methodologies and Standards: Determining the Right Mix of Each for ITSM Success

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1424-07

Track 7: Social ITIL: How Social Concepts are Revolutionizing ITSM

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1424-08

Track 8: El Proceso Evolutivo de la Calidad en un Entorno de Servicios

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1424-09

Track 9: CSI: Louisville

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11:15AM 12:15PM
1424-10

Track 1: It’s an Incident, Dr. Watson

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1424-11

Track 2: Case Study—Deliver Services Faster, Better (and Cheaper)?: YES YOU CAN         

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1424-12

Track 3: Yes!—Getting Everyone to Agree

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1424-13

Track 4: Establishing Service Management Governance in a Multi-Provider Outsource Environment

n/a
1424-14

Track 5: P=mv: Maintaining Momentum after an ITIL Implementation

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1424-15

Track 6: Avoid Audit Fatigue: Achieving Compliance in a Multicompliance World

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1424-16

Track 7: You: Indispensable, a Commodity, or a Cog?

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1424-17

Track 8: Entre Pequiven y las Mejores Practicas de TI existe quimica. Un proceso evolutivo para su implementacion

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1424-18

Track 9: The Future of ITSM

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2:15PM – 3:15PM
1424-19

Track 8: Modelos de Coste, caso practico de aplicacion

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1424-20

Partners & Products: Enable an Intelligent Enterprise

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1424-21

Partners & Products: Achieving Technology and Business Superiority through IT Organizational Transformation

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1424-22

Partners & Products: Service Support Success: Demonstrate the Business Value of your Service Desk with Metrics & Reporting

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1424-23

Partners & Products: SaaS and On Premise: Two ITSM Journeys, One Destination

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1424-24

Partners & Products: Change Management—A Fool with a Tool is still a Fool

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Tuesday, September 21, 2010
10:00AM – 11:00AM
1424-25 Track 1: It’s All in the Cards Add mp3 to Cart
1424-26

Track 2: Increase Business Value by Bridging Your Service Catalog and the IT Portfolio

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1424-27

Track 3: The Paradigm Shift: Service Strategy and Process Design

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1424-28

Track 4: Closing the 21st Century Service Capability Gap

n/a
1424-29

Track 5: The 10 Step Program: Making Problem Management Work

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1424-30

Track 6: Tell Me ‘Bout It: Process Maturity Assessments

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1424-31

Track 7: Good Directions: How to Build a Road Map for Cloud Computing Services

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1424-32

Track 8: Lo logramos! Como se obtuvieron resultados inmediatos en Gestion de Incidentes y Problemas con la Implementacion de ITIL

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1424-33

Track 9: Social Media and ITSM

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11:15AM – 12:15PM
1424-34

Track 1: Visualizing and Controlling the IT Environment—The Value of Service Asset & Configuration Mgmt

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1424-35

Track 2: So Smart: Metrics and Business Intelligence for ITSM

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1424-36

Track 3: Hear the Voice of the Customer Through Incident and Problem Management

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1424-37

Track 4: How to Avoid the Seven Deadly Sins of IT Service Management

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1424-38

Track 5: Changing Risk, Risking Change

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1424-39

Track 6: IT Governance Empowerment—Finding Common Ground

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1424-40

Track 7: Taking Charge: Leadership Skills for Leading Change

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1424-41

Track 8: Como usar ITIL v3 en el camino hacia las “Nubes” (eCLOUD)

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1424-42

Track 9: Understanding Why Tools Support Process—Not Vice-versa

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2:00PM – 3:00PM
1424-43

Track 1: Organizational Transformation: From Silos to Service    

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1424-44

Track 2: Gauge Success: How Does Your Process Measure Up?

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1424-45

Track 3: Southern-Style Chicken Soup for the ITSM Soul

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1424-46

Track 4: Become an ITIL Rock Star

n/a
1424-47

Track 5: ITIL State of the Nation: The Reality of ITIL Adoption

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1424-48

Track 6: Six Sigma, ITIL: Powerful and Practical Tools for Service Desk Quality Improvements and Cost Savings

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1424-49

Track 7: Virtualization and Cloud—The Death of ITIL or the Opportunity of Your Lifetime?

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1424-50

Track 8: La experiencia de Telefonica en la implantacion de la gestion del servicio

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1424-51

Track 9: Staffing for Success—Both Yours and Theirs!

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3:15PM – 4:15PM
1424-52

Track 8: ITIL, ISO/IEC 20000 y COBIT: La combinacion perfecta para ir de la Gestion de Servicios TI 

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1424-53

Partners & Products: Client Case Study: Reducing Transaction Costs with Effective Sourcing Strategy and Contracting at TransUnion

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1424-54

Partners & Products: Touching the Clouds: Using Integrated Service Management to Extend Your Reach

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1424-55

Partners & Products: Simplify Control: Change, Provisioning and Configuration Optimization for the Virtual Era

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1424-56

Partners & Products: IT Service Management in a World of Social Media and Web Technologies

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4:30PM – 5:30PM
1424-57

Track 1: Too Small to Benefit? The Practical Use of ITIL in Small Companies    

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1424-58

Track 2: IT Service Catalog: Centerpiece for Demand Management and Cost Control

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1424-59

Track 3: From Rubber Stamp to Effective Change Management

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1424-60

Track 4: The wITches Brew

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1424-61

Track 5: How Many Suppliers Does it Take to Make a CMDB?

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1424-62

Track 6: The Safety Measure: Combining ITIL Information Security Management with ISO/IEC 27001

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1424-63

Track 7: Get the Lowdown: ITIL v3 Update Project

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1424-64

Track 8: Mejorando la madurez de TI—Enfoque pragmatico

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1424-65

Track 9: Negotiations 101: Relationship Detoxification

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Wednesday, September 22, 2010
8:45AM – 9:45AM
1424-66

Track 1: Here in the Real World: Building Release and Deployment Management  

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1424-67

Track 2: Beyond Caterflies and Butterpillars: The New ITSM Value Proposition

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1424-68

Track 3: Industrialized IT: Evolve from Artists to Business Engineers

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1424-69

Track 4: The Accidental ITIL Implementation: Something Only the Government Could Do

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1424-70

Track 5: ITSM: “The Path to Operational Excellence”

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1424-71

Track 6: Two are Better than One: Implementing BOTH CMMI-SVC, and ISO 20000

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1424-72

Track 7: Categorical Chaos

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1424-73

Track 8: Casados o Divorciados: Change and Release Management

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1424-74

Track 9: Hey, You! Get on My Cloud

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10:00AM – 11:00AM
1424-75

Track 1: Software Configuration Management Essentials

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1424-76

Track 2: Underpinning Agreements: Keeping the End Goal in Mind

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1424-77

Track 3: Cloud Computing: How Will IT Change Your Organization?

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1424-78

Track 4: Great Customer Service from IT: Reality or Oxymoron?

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1424-79

Track 5: The Stress-Strain Curve: Where Service Improvements Go Wrong

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1424-80

Track 6: The Perfect Pair: Combining ITIL and COBIT for Improved Service Capability

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1424-81

Track 7: The Impact of Private Cloud on ITSM

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1424-82

Track 9: Attaining Executive Buy-In

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1424-83

Track 8: Entender y usar la posicion de Lider con Valentia y Coraje     (10:00AM to 12:15PM)

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11:15AM – 12:15PM
1424-84

Track 1: Get out the Yardstick: Measuring the Business Value of IT

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1424-85

Track 2: Availability Management: Your Key to Outperforming the Competition

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1424-86

Track 3: ITSM Documentation: Friend of Foe?

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1424-87

Track 4: Managing Change will Do You Good: Rapid Deployment, Immediate Results

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1424-88

Track 5: Better than String and Duct Tape: Get ITSM to Stick with Effective Organizational Change

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1424-89

Track 6: Results-based Management: Building a Balanced Scorecard that Works!

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1424-90

Track 7: How Green Is Your ITIL?

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1424-91

Track 9: itSMF Student Case Competition

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Single lecture pricing is as follows: **Except where noted
  MP3: $20.00
Streaming Audio: $5.99 *Not yet available for this conference
 
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